Frequently Asked Questions
Everything you need to know about bringing farmhouse elegance to your home.
What is the typical shipping time for handcrafted home decor?
Most of our items are handcrafted to order. Standard shipping typically takes 5-7 business days, though custom furniture pieces may require 2-3 weeks for production and delivery.
Do you offer international shipping?
Currently, The Whispering Willow Farm ships exclusively within the United States and Canada to ensure our fragile home goods arrive safely and efficiently.
What is your return policy for home textiles and ceramics?
We offer a 30-day return window for most items in their original condition. Please note that personalized items and final sale decor are not eligible for return.
How can I track my order once it has been placed?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's portal to monitor your package's journey to your doorstep.
Are your wooden products sourced sustainably?
Yes, we pride ourselves on using reclaimed wood and FSC-certified timber for all our farmhouse furniture and wall art to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay.